Privacy Policy

Kerr's Pest Control ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our services, you agree to the collection and use of information in accordance with this policy.

We may collect and hold a range of personal information about you to provide and improve our services. The types of information we collect include:

1. Personal Identification Information:
   • Full name
   • Residential address
   • Email address
   • Phone number
   • Date of birth
2. Payment Information:
   • Credit card details (number, expiry date, CVV)
   • Billing address
   • Transaction history
3. Service Information:
   • Details about your property (e.g., type, size, location)
   • Pest control service history
   • Details of any queries or complaints
4. Technical Information:
   • IP address
   • Browser type and version
   • Operating system and platform
   • Information about your visit, including the URL clickstream to, through, and from our site (including date and time)
   • Products you viewed or searched for
   • Page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page
5. Marketing and Communications Data:
   • Your preferences in receiving marketing from us
   • Your communication preferences

We collect personal information in various ways, including but not limited to:

• Direct Interactions: You may give us your personal information by filling in forms or by corresponding with us by phone, email, or otherwise. This includes personal data you provide when you:
  • Apply for our services
  • Create an account on our website
  • Subscribe to our services or publications
  • Request marketing to be sent to you
  • Enter a competition, promotion, or survey
  • Provide us with feedback
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources such as:
  • Analytics providers (e.g., Google Analytics)
  • Advertising networks
  • Search information providers
  • Contact, financial and transaction data from providers of technical, payment and delivery services

We use your personal information for the following purposes:

• Service Delivery: To provide, manage, and administer our pest control services.
• Payment Processing: To process payments for our services and manage billing.
• Communication: To communicate with you regarding your service requests, appointments, and updates.
• Customer Support: To provide customer support and respond to inquiries, comments, or complaints.
• Marketing and Promotions: To send you promotional materials and newsletters, subject to your consent.
• Personalization: To personalize your experience on our website and improve our services based on your feedback and interactions.
• Legal Compliance: To comply with legal obligations and respond to legal processes or requests for information issued by government authorities.
• Security and Fraud Prevention: To protect our business and customers from fraud and ensure the security of our services and website.

We may share your personal information with the following parties for the purposes described in this Privacy Policy:

• Service Providers: We may disclose your personal information to third-party service providers who assist us in delivering our services, such as payment processors, IT service providers, and marketing agencies.
• Business Partners: We may share your information with business partners with whom we collaborate to offer additional services.
• Legal and Regulatory Authorities: We may disclose your personal information to legal and regulatory authorities if required by law or to protect our rights and interests.
• Other Third Parties: We may share your personal information with other third parties with your consent or as required to fulfill our services.

We do not sell or rent your personal information to third parties for their marketing purposes.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

• Encryption: We use secure servers and encryption for online transactions to protect your payment information.
• Access Controls: We restrict access to personal information to authorized personnel only and ensure they are trained in data protection.
• Security Practices: We regularly review our security practices to keep up with technological advancements and implement new security measures as needed.
• Data Minimization: We collect only the necessary amount of personal information required for the purposes outlined in this Privacy Policy.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely destroy or de-identify it.

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request correction of any inaccurate or incomplete personal information.
• Deletion: You have the right to request deletion of your personal information, subject to certain legal obligations.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Restriction: You have the right to request restriction of the processing of your personal information in certain circumstances.
• Data Portability: You have the right to request the transfer of your personal information to another service provider.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable laws.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. Cookies are small data files stored on your device that help us understand your preferences and improve our services. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our website and enable you to use its features.
• Analytical/Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often, to improve its performance.
• Functionality Cookies: These cookies remember your preferences and enhance your experience on our website.
• Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.

You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.